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Useful information in Phnom Penh, Cambodia

Telecommunication The Ministry of Posts and Telecommunications regulates telephone, radio, television and internet services in Phnom Penh and the rest of Cambodia. There are about 530,000 fixed telephone lines in the country, but mobile networks dominate the market due to the deficiencies in fixed-line network in rural areas. The mobile...

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Telecommunication

The Ministry of Posts and Telecommunications regulates telephone, radio, television and internet services in Phnom Penh and the rest of Cambodia. There are about 530,000 fixed telephone lines in the country, but mobile networks dominate the market due to the deficiencies in fixed-line network in rural areas.

The mobile networks operating in the capital and other parts of the country are Cellcard, CooTel, SEATEL, Metfone, QB and Smart.

Cellcard

Tel. No.: +(855) (0) 12 812 812 (24/7 hotline)

customercare@cellcard.com.kh

CooTel

Tel. No.: +(855) (0) 23 470 3838 (Head Office)

phansochettra@kh.cootel.com

South East Asia Telecom Group (SEATEL)

Tel. No.: (+855) (0) 189 800 800

customerservice@seatelgroup.com

Metfone

Tel. No.: (+855) (0) 23 620 0014

QB

Tel. No.: (+855) (0) 13 300 300

Smart

Tel. No.: (+855) 102 01000

NOTE: The Royal Government Cambodia enforces SIM registration for the purpose of national security and subscriber protection. Subscribers must provide their Cambodian ID card or passport to register.

Broadband internet is yet to develop in Phnom Penh as there’re only less than 31,000 fixed broadband subscribers in the country. Most residents access the internet through their mobile phones. The latest official data state that a little above 1M people have mobile internet subscription. The major telecom companies enumerated about also provide broadband services.

Utilities

The Electricite Du Cambodge (EDC) is the state power company that supplied electricity all over Cambodia. A regular household, with no air-conditioning, is usually charged KHR 820 per kilowatt. Be sure to pay your electric bill on time because no overdue notice is given. The EDC simply cuts off your power!

You may contact the EDC through the following contact information:

Preah Ang Yukanthor Street, Phnom Penh

Tel. No.: (+855) (0) 23 723 871

The Phnom Penh Water Supply Authority (PPWSA) is the water utility company that supplies water to Phnom Penh and surrounding areas. A household is typically billed US$3-5 for their monthly water consumption. Expats are advised to monitor their water meter to avoid getting ripped off by landlords. There had been reports that some are charged US$20 to US$50 for their monthly water consumption. This amount is enough for ten households!

You can reach PPWSA via the following contact details:

Office No. 45, Street 106, Phnom Penh

Tel. No.: (+855) (0) 23 430 541

Emergencies

Police: 117
Fire Department: 118 or 011 997 296
Preah Kossamak Ambulance: 016 909 774

Phnom Penh hosts embassies of the following countries: Australia, Brunei Darussalam, Bulgaria, Canada, China, Cuba, East Timor, France, Germany, India, Indonesia, Japan, North Korea, South Korea, Kuwait, Laos, Malaysia, Myanmar, Pakistan, the Philippines, Russia, Singapore, Sweden, Thailand, Turkey, United Kingdom, United States and Vietnam. Denmark also has a representative office in the capital.

Australian Embassy in Cambodia

16B, National Assembly Street, Sangkat Tonle Bassac, Khan Chamkamon, Phnom Penh, Cambodia

Tel. No.: +855 23 213-470

Office of the Embassy Canada

#27-29 Street 75, Sangkat Srah Chak, Khan Daun Penh, Phnom Penh, Cambodia

Tel. No.: +855-23 430-811

Embassy of the People’s Republic of China in the Kingdom of Cambodia

#156 Mao Tse Toung Boulevard, Phnom Penh, Cambodia

Tel. No.: +855-23 217-086 (consular affairs only)

US Embassy in Cambodia

#1, Street 96, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh

Tel. No.: +855 23-728-000

British Embassy in Phnom Penh

#27-29 Street 75, Sangkat Srah Chak, Khan Daun Penh, Phnom Penh

Tel. No.: +855-23-427-124

Banking

If you’re staying in Phnom Penh for a few months to a couple of years, it’s advisable that you open a local bank account because of the exorbitant fees charged by banks on foreign cards for ATM transactions (US$4-5 per transaction). You can open a local account by simply presenting your passport, your visa and documents that prove your long-term stay in the country such as a lease contract or an employment letter.

Some of the preferred banks by expats in Phnom Penh are ANZ Royal Bank, ACLEDA Bank and Canadia Bank, which is the sole bank that doesn’t charge fees on European bank accounts.

ANZ Royal Bank offers savings and current accounts, home loans, and credit cards. It opened its first branch in Phnom Penh in 2005. The bank prides itself as the first to introduce ATMs, FX Forward and credit cards in the country.

ACLEDA Bank allows Cambodians and expats to open deposit accounts, secure loans and transfer funds locally and abroad. It started in 1993 as an NGO for micro and small entrepreneurs, and eventually reorganised with four foreign investors including the International Finance Corporation (a World Bank division). In 2003, ACLEDA Bank received its licensed as a commercial bank.

Canadia Bank offers a wide range of personal, business and private banking services. For its personal banking, it provides deposit accounts, home loans, money transfer services, auto financing, among others. Canadia Bank was established in 1991 as a joint venture between Cambodian and Canadian investors and the National Bank of Cambodia. Its initial business was in gold transactions and lending to local entrepreneurs.

Chambers of Commerce (located in Phnom Penh)

Know more about Phnom Penh, Cambodia with our relocation guide for expatriates:

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