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Useful information in Vientiane, Laos

Telecommunication Telecommunications in Vientiane, as in the rest of Laos, needs a lot of improvement. There’s a network of telephone lines though most residents use mobile phones as a primary means of communications. About 11 per cent of the Lao population are internet users with the majority subscribed to fixed-line...

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Telecommunication

Telecommunications in Vientiane, as in the rest of Laos, needs a lot of improvement. There’s a network of telephone lines though most residents use mobile phones as a primary means of communications. About 11 per cent of the Lao population are internet users with the majority subscribed to fixed-line broadband. In 2008, mobile broadband was launched in the country, boosting internet usage.

Beeline

Chanthabouly District, Vientiane

Call centres hotline: 123

ETL

Chanthabouly District, Vientiane

Tel. No.: +(856) 21 260015

Lao Telecom (LTC)

Chanthabouly District, Vientiane

Call centres hotline: 101

Unitel

Saysettha District, Vientiane

Call centres hotline: 109

Utilities

The state-owned Electricite du Laos (EDL) operates electricity generation, transmission and distribution in Vientiane and the rest of the country. According to the Ministry of Energy and Mines, 90.6 per cent of households in Laos have access to power. Electricity is charged in three categories:

Residential electricity tariffs in Laos
Rates in LAK per kWh, excluding VAT — October–December 2026.

Monthly consumption (kWh)	October 2026	November 2026	December 2026
0–25	828	839	850
26–150	932	945	958
151–300	1,539	1,565	1,590
301–400	1,668	1,695	1,724
401–500	1,801	1,831	1,862
501–1,000	1,855	1,886	1,918
1,001–1,500	1,934	1,967	2,000
Over 1,500	2,016	2,051	2,086

VAT and any additional bill charges are not included. Source: Électricité du Laos (EDL). Checked on 28 October 2026.

Be aware that water shortage is a typical occurrence in Laos, even in the capital city, especially during the dry season (February-May). The Vientiane State Water Supply Enterprise (VSWSE) supplies water to the city. During this period, 165,000 kip is charged for six cubic meters of water. Buy a water tank if you can or other storage to avoid inconvenience.

The Vientiane State Water Supply Enterprise hotline is 1169.

Emergencies

Police: 191 or 21-2703
Fire Department: 190 or 21-2707
Vientiane Municipality Ambulance: 195
Setthathirath Hospital (Vientiane): 35-1165 or 35-1135

Embassies/consulates

There are 26 foreign embassies and 21 consulates in Laos. Vientiane hosts all the embassies and nine of the consulates.

Consulates: Belgium, Finland, Hungary, Italy, the Netherlands, Norway, Poland, Sweden, Switzerland.

Embassies: Australia, Brunei Darussalam, Cambodia, Canada, China, Cuba, East Timor, France, Germany, India, Indonesia, Japan, Republic of Korea, Korea (Democratic Republic), Kuwait, Luxembourg, Malaysia, Mongolia, Myanmar, the Philippines, Russia, Singapore, Thailand, United Kingdom, United States and Vietnam.

Australian Embassy in Laos

Km 4, Thadeua Road, Watnak Village, Sisattanak District, Vientiane, Laos

Tel. No.: +856-2135-3800

Office of the Embassy of Canada – Vientiane

Km 4, Thadeua Road, Watnak Village, Sisattanak District, Vientiane, Laos

Tel. No.: +856-2135-3834

Embassy of the People’s Republic of China in the Lao People’s Democratic Republic

Watnak Village, Sisattanak District, Vientiane, Laos

Tel. No.: +856-2131-5100

Embassy of the US – Vientiane, Laos

Km 9, Thadeua Road, Ban Somvang Tai, Hatsayfong District, Vientiane, Laos

Tel. No.: +856 2148-7000

British Embassy in Vientiane

Rue Yokkabat, Phonexay, Saysettha District, Vientiane, Laos

Tel. No.: +856-3077-0000

Banking

If you’re staying in Laos for only a couple of months primarily for leisure purposes, you can use your international ATM. Under Lao banking laws, only foreigners with a business visa or a work permit are allowed to open a bank account. Banks require loan applicants to present evidence of local business or other property owned by a Lao citizen sponsor.

There’s a lot of ATMs in Vientiane that will allow you to withdraw a max of 1 or 2 million kip, depending on the bank. The withdrawal fee on foreign debit and credit cards is around 20,000 to 40,000 kip per transaction. If you’re visiting rural areas, be sure to have enough cash as there very few ATMs outside the capital.

ANZ Bank in Laos offers a wide range of banking solutions to individuals and businesses in the country. The minimum opening balance for an Access Account (a debit card) is 4,000,000 kip or US$500. This account will allow you to make cash or cheque deposits and transfer funds in kip, USD or Thai Baht.

ANZ Bank

Chanthabouly District, Vientiane

Tel. No.: +856 21 222 700-5

SWIFT Code: ANZBLALA

ACLEDA Bank’s menu of products and services include deposits, credits, fund transfers, cash management and trade finance. If you wish to open a savings account, the initial deposit is 50,000 kip or US$5. A maintaining balance of 50,000 kip to 1,000,000 kip earns an annual interest of 1 per cent.

ACLEDA Bank Lao

Sisattanak District, Vientiane

Tel. No.: +856 21 264 994

SWIFT Code: ACLBLALA

ICBC opened its Vientiane branch in 2011 offering financial services including deposits, remittances, loans, foreign exchange and international settlement. The bank has three types of personal accounts:

Current saving deposit, an account without any deposit term limitation
All-in-One fixed account, which can conduct multiple transactions in kip, USD and Thai baht
Personal check account, which includes a cheque book

Industrial and Commercial Bank of China (ICBC)

Chanthabouly District, Vientiane

Tel. No.: +856 21 258 888

SWIFT Code: ICBKLALA

Maybank opened its first branch in Laos in Chanthabouly District in Vientiane in 2012. The second branch in Sikhottabong District has been operational since March 2016. Currently, the bank offers deposit accounts, loans and advances, trade financing, foreign exchange, remittance and more.

Maybank

Chanthabouly District, Vientiane

Tel. No.: +856 21 263 100

SWIFT Code: MBBELALA

BFL offers locals and expats personal banking services that include current accounts, saving accounts, credits and loans, debit cards and the BFL VISA International Debit Card. The International Debit Card Gold Package is an interest bearing account that includes a cheque book, travel insurance, personal accident insurance and free access to e-banking.

Banque Franco-Lao (BFL)

Chanthabouly District, Vientiane

Tel. No.: +856 21 258 111

SWIFT Code: BFLLLALAXXX

For a complete list of banks in Vientiane, visit Bank of the Lao PDR.

Chambers of Commerce

Lao National Chamber of Commerce and Industry
Australia Chamber of Commerce Lao
American Chamber of Commerce
European Chamber of Commerce and Industry

Know more about Vientiane, Laos with our relocation guide for expatriates:

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