We’re here to help you
- Get support 24 hours a day, 7 days a week
- Claim a refund for your medical expenses
- Understanding your insurance and finding the right answers
Choose your insurance policy
What is your situation?
Your enquiry concerns: Globe Partner
See a doctor
or carry out medical examinations
You are free to consult the doctor of your choice or visit the medical facility of your choice (doctor’s surgery, hospital, laboratory, radiology centre, etc.).
You will need to pay the medical costs up front and then submit your claim for reimbursement to us, together with the necessary supporting documents.
Find a doctor
or a medical facility
Contact VYV Écoute & Solutions, our support platform available 24 hours a day, 7 days a week, for advice and to be referred to a medical facility suited to your needs.
Obtain the paid invoice in your name, an official medical document stating the diagnosis, the nature of the treatment received and any prescribed medication, as well as any other necessary medical information.
Contact the support platform
Hospitalisation lasting more than 24 hours
If you are, or are due to be, admitted to hospital for more than 24 hours, or if you are due to undergo surgery, please contact our multilingual support service, available 24 hours a day, 7 days a week, as soon as possible: VYV Ecoute & Solutions.
Any failure to comply with this obligation may result in a refusal to provide treatment.
Repatriation, support in the event of hospitalisation, early return…
Please contact our multilingual support platform, VYV Écoute & Solutions, which is available 24 hours a day, 7 days a week, as soon as possible, before taking any action or incurring any costs. The support team will assess your situation and, in consultation with its medical team where necessary, arrange the appropriate cover for your circumstances, in accordance with the terms of your policy.
The support platform is not a substitute for local emergency services.
E-claiming
Claims for reimbursement of medical expenses can be submitted via our secure platform, regardless of the amount.
Please retain the original documents for 24 months from the date of reimbursement.
Online service available 24 hours a day
Postal mail
You can send us a claim for reimbursement of medical expenses by post by completing the relevant form and sending it, together with all supporting documents, to:
ACS Medical Service
for the attention of the Medical Adviser
153, rue de l’Université
75007 Paris, France
The main supporting documents to be attached are:
- A paid invoice in the patient’s name,
- A medical document specifying the diagnosis, the nature of the care and the treatment received,
- A copy of your passport: identification page + arrival stamp.
The Claims Department may, if necessary, ask you for further information or supporting documents to complete the assessment of your claim.
I am experiencing a problem that is not medical in nature
Please follow the instructions set out in the Information Notice for your policy, which you received by email when you took out your policy online, or contact our Claims Department, which is available Monday to Friday from 9.00 am to 6.00 pm (Paris time).
Medical question
Mon–Fri · 9am–6pm
Enquiry regarding a non-medical incident
Mon–Fri · 9am–6pm
Question about my contract
Mon–Fri · 9am–6pm
When you took out your policy, you received your insurance certificate and the policy information leaflet by email. These documents contain all the information you need to fully understand your insurance cover. In particular, you will find details of the cover provided, exclusions, excesses and the claims procedure. This information enables you to know in which situations you are covered and how to proceed in the event of a claim.
You can also consult our FAQs, where you will find answers to the most frequently asked questions about your policy and your cover.
Your enquiry concerns: Globe Traveller
See a doctor
or carry out medical examinations
You are free to consult the doctor of your choice or visit the medical facility of your choice (doctor’s surgery, hospital, laboratory, radiology centre, etc.).
You will need to pay the medical costs up front and then submit your claim for reimbursement to us, together with the necessary supporting documents.
Find a doctor
or a medical facility
Please contact our support centre, which is available 24 hours a day, 7 days a week, for advice and to be referred to a medical facility suited to your needs.
The contact details are shown on your insurance certificate.
Obtain the paid invoice in your name, an official medical document stating the diagnosis, the nature of the treatment received and any prescribed medication, as well as any other necessary medical information.
Contact the support platform
Hospitalisation lasting more than 24 hours anywhere in the world except Thailand
If you are, or are due to be, admitted to hospital for more than 24 hours, or if you are due to undergo surgery, please contact our multilingual assistance service, Mutuaide, which is available 24 hours a day, 7 days a week, as soon as possible.
In Thailand
Contact the support platform
In Thailand, if you are, or are due to be, admitted to hospital for more than 24 hours, or if you are due to undergo surgery, please contact our multilingual assistance platform, Euro-Center, which is available 24 hours a day, 7 days a week, as soon as possible.
Any failure to comply with this obligation may result in a refusal to provide treatment.
Repatriation, support in the event of hospitalisation, early return…
Everywhere in the world except Thailand
Please contact our multilingual support platform, Mutuaide, which is available 24 hours a day, 7 days a week, as soon as possible, before taking any action or incurring any costs.
In Thailand
Repatriation, support in the event of hospitalisation, early return…
If you are in Thailand, please contact our multilingual Euro-Center support platform – available 24 hours a day, 7 days a week – as soon as possible, before taking any action or incurring any costs.
The assistance team will assess your situation and, in consultation with its medical team where necessary, arrange the services appropriate to your circumstances, in accordance with the terms of your policy.
The assistance platform is not a substitute for local emergency services.
E-claiming
Claims for reimbursement of medical expenses can be submitted via our secure platform, regardless of the amount.
Please retain the original documents for 24 months from the date of reimbursement.
Online service available 24 hours a day
Postal mail
You can send us a claim for reimbursement of medical expenses by post by completing the relevant form and sending it, together with all supporting documents, to:
ACS Medical Service
for the attention of the Medical Adviser
153, rue de l’Université
75007 Paris, France
The main supporting documents to be attached are:
- A paid invoice in the patient’s name,
- A medical document specifying the diagnosis, the nature of the care and the treatment received,
- A copy of your passport: identification page + arrival stamp.
The Claims Department may, if necessary, ask you for further information or supporting documents to complete the assessment of your claim.
I am experiencing a problem that is not medical in nature
Please follow the instructions set out in the Information Notice for your policy, which you received by email when you took out your policy online, or contact our Claims Department, which is available Monday to Friday from 9.00 am to 6.00 pm (Paris time).
Medical question
Mon–Fri · 9am–6pm
Enquiry regarding a non-medical incident
Mon–Fri · 9am–6pm
Question about my contract
Mon–Fri · 9am–6pm
When you took out your policy, you received your insurance certificate and the policy information leaflet by email. These documents contain all the information you need to fully understand your insurance cover. In particular, you will find details of the cover provided, exclusions, excesses and the claims procedure. This information enables you to know in which situations you are covered and how to proceed in the event of a claim.
You can also consult our FAQs, where you will find answers to the most frequently asked questions regarding your policy and your cover.
Your enquiry concerns: Globe WHV / IEC
See a doctor
or carry out medical examinations
You are free to consult the doctor of your choice or visit the medical facility of your choice (doctor’s surgery, hospital, laboratory, radiology centre, etc.).
You will need to pay the medical costs up front and then submit your claim for reimbursement to us, together with the necessary supporting documents.
Find a doctor
or a medical facility
Please contact the support helpline, available 24 hours a day, 7 days a week, for advice and to be referred to a medical facility suited to your needs.
The contact details are shown on your insurance certificate.
Online medical consultation
Consult a doctor remotely
Consult a GP in writing, by telephone or via video, wherever you are. Teleconsultations are 100 per cent covered, with no upfront costs. This service is provided in partnership with MédecinDirect,
Obtain the paid invoice in your name, an official medical document stating the diagnosis, the nature of the treatment received and any prescribed treatment, as well as any other necessary medical information.
Contract taken out before 30 September 2026
Contact the support platform
If you are, or are due to be, admitted to hospital for more than 24 hours, or if you are due to undergo surgery, please contact our multilingual assistance service, Mutuaide, which is available 24 hours a day, 7 days a week, as soon as possible.
Contract taken out after 30 September 2026
Contact the support platform
If you are, or are due to be, admitted to hospital for more than 24 hours, or if you are due to undergo surgery, please contact our multilingual support service, available 24 hours a day, 7 days a week, as soon as possible: VYV Ecoute & Solutions.
Any failure to comply with this obligation may result in a refusal to provide treatment.
Contract taken out before 30 September 2026
Repatriation, support in the event of hospitalisation, early return…
Please contact our multilingual Mutuaide support platform, available 24 hours a day, 7 days a week, as soon as possible, before taking any action or incurring any costs.
Contract taken out after 30 September 2026
Repatriation, support in the event of hospitalisation, early return…
Please contact our multilingual support platform, VYV Ecoute & Solutions, which is available 24 hours a day, 7 days a week, as soon as possible, before taking any action or incurring any costs.
The assistance team will assess your situation and, in consultation with its medical team where necessary, arrange the services appropriate to your circumstances, in accordance with the terms of your policy.
The assistance platform is not a substitute for local emergency services.
E-claiming
Claims for reimbursement of medical expenses can be submitted via our secure platform, regardless of the amount.
Please retain the original documents for 24 months from the date of reimbursement.
Online service available 24 hours a day
Postal mail
You can send us a claim for reimbursement of medical expenses by post by completing the relevant form and sending it, together with all supporting documents, to:
ACS Medical Service
for the attention of the Medical Adviser
153, rue de l’Université
75007 Paris, France
The main supporting documents to be attached are:
- A paid invoice in the patient’s name,
- A medical document specifying the diagnosis, the nature of the care and the treatment received,
- A copy of your passport: identification page + arrival stamp.
The Claims Department may, if necessary, ask you for further information or supporting documents to complete the assessment of your claim.
I am experiencing a problem that is not medical in nature
Please follow the instructions set out in the Information Notice for your policy, which you received by email when you took out your policy online, or contact our Claims Department, which is available Monday to Friday from 9.00 am to 6.00 pm (Paris time).
Medical question
Mon–Fri · 9am–6pm
Enquiry regarding a non-medical incident
Mon–Fri · 9am–6pm
Question about my contract
Mon–Fri · 9am–6pm
When you took out your policy, you received your insurance certificate and the policy information leaflet by email. These documents contain all the information you need to fully understand your insurance cover. In particular, you will find details of the cover provided, exclusions, excesses and the claims procedure. This information enables you to know in which situations you are covered and how to proceed in the event of a claim.
You can also consult our FAQs, where you will find answers to the most frequently asked questions regarding your policy and your cover.
Your enquiry concerns: Globe WHV
See a doctor
or carry out medical examinations
You are free to consult the doctor of your choice or visit the medical facility of your choice (doctor’s surgery, hospital, laboratory, radiology centre, etc.).
You will need to pay the medical costs up front and then submit your claim for reimbursement to us, together with the necessary supporting documents.
Find a doctor
or a medical facility
Contact Mutuaide, our support platform available 24 hours a day, 7 days a week, for advice and to be referred to a medical facility suited to your needs.
Obtain the paid invoice in your name, an official medical document stating the diagnosis, the nature of the treatment received and any prescribed treatment, as well as any other necessary medical information.
Contact the support platform
Hospitalisation lasting more than 24 hours
If you are, or are due to be, admitted to hospital for more than 24 hours, or if you are due to undergo surgery, please contact our multilingual assistance service, Mutuaide, as soon as possible. It is available 24 hours a day, 7 days a week.
Any failure to comply with this obligation may result in a refusal to provide treatment.
Repatriation, support in the event of hospitalisation, early return…
Please contact our multilingual Mutuaide assistance platform, available 24 hours a day, 7 days a week, as soon as possible before taking any action or incurring any costs. The support team will assess your situation and, in consultation with its medical team where necessary, arrange the cover appropriate to your circumstances, in accordance with the terms of your policy.
The support platform is not a substitute for local emergency services.
E-claiming
Claims for reimbursement of medical expenses can be submitted via our secure platform, regardless of the amount.
Please keep the original documents for 24 months after the date of reimbursement.
Online service available 24 hours a day
Postal mail
You can send us a claim for reimbursement of medical expenses by post by completing the relevant form and sending it, together with all supporting documents, to:
ACS Medical Service
for the attention of the Medical Adviser
153, rue de l’Université
75007 Paris, France
The main supporting documents to be attached are:
- A paid invoice in the patient’s name,
- A medical document specifying the diagnosis, the nature of the care and the treatment received,
- A copy of your passport: identification page + arrival stamp.
The Claims Department may, if necessary, ask you for further information or supporting documents to complete the assessment of your claim.
I am experiencing a problem that is not medical in nature
Please follow the instructions set out in the Information Notice for your policy, which you received by email when you took out your policy online, or contact our Claims Department, which is available Monday to Friday from 9.00 am to 6.00 pm (Paris time).
Medical question
Mon–Fri · 9am–6pm
Enquiry regarding a non-medical incident
Mon–Fri · 9am–6pm
Question about my contract
Mon–Fri · 9am–6pm
When you took out your policy, you received your insurance certificate and the policy information leaflet by email. These documents contain all the information you need to fully understand your insurance cover. In particular, you will find details of the cover provided, exclusions, excesses and the claims procedure. This information enables you to know in which situations you are covered and how to proceed in the event of a claim.
You can also consult our FAQs, where you will find answers to the most frequently asked questions regarding your policy and your cover.
Your enquiry concerns: Globe WHV Light
See a doctor
or carry out medical examinations
You are free to consult the doctor of your choice or visit the medical facility of your choice (doctor’s surgery, hospital, laboratory, radiology centre, etc.).
You will need to pay the medical costs up front and then submit your claim for reimbursement to us, together with the necessary supporting documents.
Find a doctor
or a medical facility
Contact VYV Écoute & Solutions, our support platform available 24 hours a day, 7 days a week, for advice and to be referred to a medical facility suited to your needs.
Obtain the paid invoice in your name, an official medical document stating the diagnosis, the nature of the treatment received and any prescribed medication, as well as any other necessary medical information.
Contact the support platform
Hospitalisation lasting more than 24 hours
If you are, or are due to be, admitted to hospital for more than 24 hours, or if you are due to undergo surgery, please contact our multilingual support service, available 24 hours a day, 7 days a week, as soon as possible: VYV Ecoute & Solutions.
Any failure to comply with this obligation may result in a refusal to provide treatment.
Repatriation, support in the event of hospitalisation, early return…
Please contact our multilingual support platform, VYV Écoute & Solutions, which is available 24 hours a day, 7 days a week, as soon as possible, before taking any action or incurring any costs. The support team will assess your situation and, in consultation with its medical team where necessary, arrange the appropriate cover for your circumstances, in accordance with the terms of your policy.
The support platform is not a substitute for local emergency services.
E-claiming
Claims for reimbursement of medical expenses can be submitted via our secure platform, regardless of the amount.
Please keep the original documents for 24 months after the date of reimbursement.
Online service available 24 hours a day
Postal mail
You can send us a claim for reimbursement of medical expenses by post by completing the relevant form and sending it, together with all supporting documents, to:
ACS Medical Service
for the attention of the Medical Adviser
153, rue de l’Université
75007 Paris, France
The main supporting documents to be attached are:
- A paid invoice in the patient’s name,
- A medical document specifying the diagnosis, the nature of the care and the treatment received,
- A copy of your passport: identification page + arrival stamp.
The Claims Department may, if necessary, ask you for further information or supporting documents to complete the assessment of your claim.
I have a problem that gives rise to civil liability
Please follow the instructions set out in the Information Notice for your policy, which you received by email when you took out your policy online, or contact our Claims Department, which is available Monday to Friday from 9.00 am to 6.00 pm (Paris time).
Medical question
Mon–Fri · 9am–6pm
Enquiry regarding a non-medical incident
Mon–Fri · 9am–6pm
Question about my contract
Mon–Fri · 9am–6pm
When you took out your policy, you received your insurance certificate and the policy information leaflet by email. These documents contain all the information you need to fully understand your insurance cover. In particular, you will find details of the cover provided, exclusions, excesses and the claims procedure. This information enables you to know in which situations you are covered and how to proceed in the event of a claim.
You can also consult our FAQs, where you will find answers to the most frequently asked questions regarding your policy and your cover.
Your enquiry concerns: France Long-Stay Cover
See a doctor
or carry out medical examinations
You are free to consult the doctor of your choice or visit the medical facility of your choice (doctor’s surgery, hospital, laboratory, radiology centre, etc.).
You will need to pay the medical costs up front and then submit your claim for reimbursement to us, together with the necessary supporting documents.
Find a doctor
or a medical facility
Please contact our Medical Service, available from Monday to Friday, 9.30 am to 5.30 pm, for advice and to be referred to a medical facility suited to your needs.
Obtain the paid invoice in your name, an official medical document stating the diagnosis, the nature of the treatment received and any prescribed medication, as well as any other necessary medical information.
Contact the ACS Medical Service
If you are, or are due to be, admitted to hospital for more than 24 hours, or if you are due to undergo surgery, please contact our Medical Department as soon as possible.
Monday to Friday (excluding public holidays) from 9.30 am to 5.30 pm (Paris time)
Outside the ACS Medical Service’s opening hours
If you are, or are due to be, admitted to hospital for more than 24 hours, or if you are due to undergo surgery outside the opening hours of the ACS Medical Service, please contact our multilingual support helpline, available 24 hours a day, 7 days a week, as soon as possible: Mutuaide.
In the event of hospitalisation, surgery or medical treatment, you must obtain a medical certificate from your doctor. Once completed, this document must be sent to us so that our medical adviser can assess whether cover is provided under the terms of your policy.
Failure to comply with these obligations may result in a refusal to cover the costs.
Repatriation
Please contact the ACS Medical Service as soon as possible before taking any action or incurring any costs.
Monday to Friday (excluding public holidays) from 9.30 am to 5.30 pm (Paris time)
Outside the opening hours of the ACS Claims Department
Please contact our multilingual support platform, Mutuaide, which is available 24 hours a day, 7 days a week, as soon as possible, before taking any action or incurring any costs.
Our team will assess your situation and, in consultation with the medical team where necessary, arrange the services best suited to your circumstances, in accordance with the terms of your policy.
The assistance platform is not a substitute for local emergency services.
E-claiming
Claims for reimbursement of medical expenses can be submitted via our secure platform, regardless of the amount.
Please keep the original documents for 24 months from the date of reimbursement.
Online service available 24 hours a day
Postal mail
You can send us a claim for reimbursement of medical expenses by post by completing the relevant form and sending it, together with all supporting documents, to:
ACS Medical Service
for the attention of the Medical Adviser
153, rue de l’Université
75007 Paris, France
The main supporting documents to be attached are:
- A paid invoice in the patient’s name,
- A medical document specifying the diagnosis, the nature of the care and the treatment received,
- A copy of your passport: identification page + arrival stamp.
The Claims Department may, if necessary, ask you for further information or supporting documents to complete the assessment of your claim.
I have a problem that gives rise to civil liability
Please follow the instructions set out in the Information Notice for your policy, which you received by email when you took out your policy online, or contact our Claims Department, which is available Monday to Friday from 9.00 am to 6.00 pm (Paris time).
Medical question
Mon–Fri · 9am–6pm
Enquiry regarding a non-medical incident
Mon–Fri · 9am–6pm
Question about my contract
Mon–Fri · 9am–6pm
When you took out your policy, you received your insurance certificate and the policy information leaflet by email. These documents contain all the information you need to fully understand your insurance cover. In particular, you will find details of the cover provided, exclusions, excesses and the claims procedure. This information enables you to know in which situations you are covered and how to proceed in the event of a claim.
You can also consult our FAQs, where you will find answers to the most frequently asked questions regarding your policy and your cover.
Your enquiry concerns: Europax
See a doctor
or carry out medical examinations
You are free to consult the doctor of your choice or visit the medical facility of your choice (doctor’s surgery, hospital, laboratory, radiology centre, etc.).
You will need to pay the medical costs up front and then submit your claim for reimbursement to us, together with the necessary supporting documents.
Find a doctor
or a medical facility
Contact VYV Écoute & Solutions, our support platform available 24 hours a day, 7 days a week, for advice and to be referred to a medical facility suited to your needs.
Obtain the paid invoice in your name, an official medical document stating the diagnosis, the nature of the treatment received and any prescribed medication, as well as any other necessary medical information.
Contact the support platform
Hospitalisation lasting more than 24 hours
If you are, or are due to be, admitted to hospital for more than 24 hours, or if you are due to undergo surgery, please contact our multilingual support service – available 24 hours a day, 7 days a week – as soon as possible: VYV Ecoute & Solutions.
Any failure to comply with this obligation may result in a refusal to provide treatment.
Repatriation
Please contact our multilingual support platform, VYV Écoute & Solutions, which is available 24 hours a day, 7 days a week, as soon as possible, before taking any action or incurring any costs. The support team will assess your situation and, in consultation with its medical team where necessary, arrange the appropriate cover for your circumstances, in accordance with the terms of your policy.
The support platform is not a substitute for local emergency services.
E-claiming
Claims for reimbursement of medical expenses can be submitted via our secure platform, regardless of the amount.
Please retain the original documents for 24 months from the date of reimbursement.
Online service available 24 hours a day
Postal mail
You can send us a claim for reimbursement of medical expenses by post by completing the relevant form and sending it, together with all supporting documents, to:
ACS Medical Service
for the attention of the Medical Adviser
153, rue de l’Université
75007 Paris, France
The main supporting documents to be attached are:
- A paid invoice in the patient’s name,
- A medical document specifying the diagnosis, the nature of the care and the treatment received,
- A copy of your passport: identification page + arrival stamp.
The Claims Department may, if necessary, ask you for further information or supporting documents to complete the assessment of your claim.
I have a problem that gives rise to civil liability
Please follow the instructions set out in the Information Notice for your policy, which you received by email when you took out your policy online, or contact our Claims Department, which is available Monday to Friday from 9.00 am to 6.00 pm (Paris time).
Medical question
Mon–Fri · 9am–6pm
Enquiry regarding a non-medical incident
Mon–Fri · 9am–6pm
Question about my contract
Mon–Fri · 9am–6pm
When you took out your policy, you received your insurance certificate and the policy information leaflet by email. These documents contain all the information you need to fully understand your insurance cover. In particular, you will find details of the cover provided, exclusions, excesses and the claims procedure. This information enables you to know in which situations you are covered and how to proceed in the event of a claim.
You can also consult our FAQs, where you will find answers to the most frequently asked questions regarding your policy and your cover.
Your enquiry concerns: ACS Business Trips
See a doctor
or carry out medical examinations
You are free to consult the doctor of your choice or visit the medical facility of your choice (doctor’s surgery, hospital, laboratory, radiology centre, etc.).
You will need to pay the medical costs up front and then submit your claim for reimbursement to us, together with the necessary supporting documents.
Find a doctor
or a medical facility
Contact VYV Écoute & Solutions, our support platform available 24 hours a day, 7 days a week, for advice and to be referred to a medical facility suited to your needs.
Obtain the paid invoice in your name, an official medical document stating the diagnosis, the nature of the treatment received and any prescribed treatment, as well as any other necessary medical information.
Contact the support platform
Hospitalisation lasting more than 24 hours
If you are, or are due to be, admitted to hospital for more than 24 hours, or if you are due to undergo surgery, please contact our multilingual support service, available 24 hours a day, 7 days a week, as soon as possible: VYV Ecoute & Solutions.
Any failure to comply with this obligation may result in a refusal to provide treatment.
Repatriation, support in the event of hospitalisation, early return…
Please contact our multilingual support platform, VYV Écoute & Solutions, which is available 24 hours a day, 7 days a week, as soon as possible, before taking any action or incurring any costs. The support team will assess your situation and, in consultation with its medical team where necessary, arrange the appropriate cover for your circumstances, in accordance with the terms of your policy.
The support platform is not a substitute for local emergency services.
E-claiming
Claims for reimbursement of medical expenses can be submitted via our secure platform, regardless of the amount.
Please retain the original documents for 24 months from the date of reimbursement.
Online service available 24 hours a day
Postal mail
You can send us a claim for reimbursement of medical expenses by post by completing the relevant form and sending it, together with all supporting documents, to:
ACS Medical Service
for the attention of the Medical Adviser
153, rue de l’Université
75007 Paris, France
The main supporting documents to be attached are:
- A paid invoice in the patient’s name,
- A medical document specifying the diagnosis, the nature of the care and the treatment received,
- A copy of your passport: identification page + arrival stamp.
The Claims Department may, if necessary, ask you for further information or supporting documents to complete the assessment of your claim.
I am experiencing a problem that is not medical in nature
Please follow the instructions set out in the Information Notice for your policy, which you received by email when you took out your policy online, or contact our Claims Department, which is available Monday to Friday from 9.00 am to 6.00 pm (Paris time).
Please note that these guarantees apply exclusively to ACS Missions Pack A; they do not apply to Pack B.
Medical question
Mon–Fri · 9am–6pm
Enquiry regarding a non-medical incident
Mon–Fri · 9am–6pm
Question about my contract
Mon–Fri · 9am–6pm
When you took out your policy, you received your insurance certificate and the policy information leaflet by email. These documents contain all the information you need to fully understand your insurance cover. In particular, you will find details of the cover provided, exclusions, excesses and the claims procedure. This information enables you to know in which situations you are covered and how to proceed in the event of a claim.
You can also consult our FAQs, where you will find answers to the most frequently asked questions about your policy and your cover.
Your enquiry concerns: ARE
Repatriation
Please contact our multilingual support platform, VYV Écoute & Solutions, which is available 24 hours a day, 7 days a week, as soon as possible, before taking any action or incurring any costs. The support team will assess your situation and, in consultation with its medical team where necessary, arrange the appropriate cover for your circumstances, in accordance with the terms of your policy.
The support platform is not a substitute for local emergency services.
I’m having a problem relating to my third-party liability insurance
Please follow the instructions set out in the Information Notice for your policy, which you received by email when you took out your policy online, or contact our Claims Department, which is available Monday to Friday from 9.00 am to 6.00 pm (Paris time).
Enquiry regarding an incident
Mon–Fri · 9am–6pm
Question about my contract
Mon–Fri · 9am–6pm
When you took out your policy, you received your insurance certificate and the policy information leaflet by email. These documents contain all the information you need to fully understand your insurance cover. In particular, you will find details of the cover provided, exclusions, excesses and the claims procedure. This information enables you to know in which situations you are covered and how to proceed in the event of a claim.
You can also consult our FAQs, where you will find answers to the most frequently asked questions about your policy and your cover.